The hotel was very clean, and I loved that it was within a 10-15 minute walk to the stadium, great areas, metro stop, and bus stop, all thanks to its convenient and unbeatable location here.

The location and lobby, rooms

At the checkout the lady insisted on getting a Spanish postal code and a "CIF" because the billing system requires it for Spanish citizens. I live abroad and I am sorry, but the limitations of the system cannot be passed on to the customers.

The person at the reception upon my arrival, attended to my request for a room on the top floor with lots of natural light, giving me the best room I could expect, so I thank the hotel and that person who attended to my request

The truth is that I was surprised that in a hotel of the Marriot chain, there is not even security at the door, that they do not have a receptionist for taxis or vehicles that arrive with clients at the hotel to receive them, as well as their luggage, and that at the reception they only have two receptionists for so many clients that accumulate both at check-in and at check-out. Obviously the property would answer that they cannot pay more staff for one thing or another..but as far as I know, they do not give away the rooms so that they cannot put in some more workers and give a little more quality to the client, since we are talking about a hotel of the Marriot chain, in a very good zone of Madrid, so I imagine the answer...I also know it...less staff, more they earn...but more fools we are the clients who do not protest against that, and we ask for better attention on that part... And all this has the effect of making the client feel less attended to...but as I say, all this as I imagine I must be one of the few who question this matter, they will not put a solution to it

I recently stayed at this hotel and I was absolutely blown away by the luxurious experience it provided. The location was perfect, situated in the heart of the business district, making it convenient for both work and leisure. The hotel offered a wide range of services, including car hire, dry cleaning, and 24-hour room service, ensuring that all my needs were met. The rooms were spacious and well-maintained, with amenities such as air conditioning, tea and coffee facilities, and a comfortable sitting area. The staff were friendly and attentive, making me feel truly pampered throughout my stay. this place exceeded my expectations and I would highly recommend it for anyone looking for a high-quality and comfortable hotel experience.

This hotel is an excellent choice for families seeking a luxurious and comfortable stay.

Location, facilities, breakfast

Impersonal, uninterested in what the client needs. We went with our 3 children, and stayed in two rooms (double + triple). I asked them expressly and from the beginning for nearby rooms (my little 11 year old son has a problem only a few nights, nothing important but he needs our help then). . They assigned me rooms on different floors and very far apart! When I arrived at the hotel I asked them again to bring the rooms at least to the same floor, and I was told that it was not possible, quite dry . That night, it was agreed that my son had the problem and he ventured alone through the hotel, corridor, and elevator to our room at 5 a.m. . I think that a hotel of this category should put some effort into issues like this, which are quite reasonable (family with children, nearby rooms) . I did not feel that I was being treated personally or empathetically as a customer but as just another booking to be completed... . Sorry, I do NOT recommend it as a hotel.

Room in the hotel was cozy and spacious for 3 people. Breakfast spread was fantastic. Convenient location near Real Madrid Stadium for football fans. Room size was generous, check-in and check-out processes were smooth, and noise levels were low. Comfortable mattress and modern design throughout the hotel. Helpful staff and good food options nearby.

Bed was great

Relatively loud from outside and also a little bit sensitive!

Well-kept room with large bed, air conditioner, a personal safe and a mini bar.

The hotel is tastefully decorated and brand-new with a good bed and pillows. The location is magnificent, just a short distance from Santiago Bernabeu Stadium.- The breakfast was above average and incredible.- The check-in process was simple and efficient.

Location super

Breakfast a bit too expensive: 22 Euros

The great concierge service. Typical of Marriott. The very delicious breakfast.

More TV programs.

Perfect location for Real Madrid match, clean facilities, great attention, spacious room, quick check-in/check-out, silent atmosphere.

There was nothing I didn't like.

This hotel offers great value for money with affordable prices. The attention to detail is evident in the well-maintained rooms with sleek furniture, large tables, and large comfy beds. The bathrooms are spacious and have excellent showers. The location in the business district makes it convenient for business travelers. The staff is friendly and provides attentive service. Additionally, having breakfast included is a nice perk.

The overall experience at this hotel was satisfactory.

Location for the Real Madrid football stadium

no wifi in the rooms unless you pay

The room size is almost US standard, i.e., large. Bathroom is also big. Nicely decorated, very comfortable, free minibar (decently stocked). 10 out of 10 for the room itself, and its cleanless. 1 min away to Cuzco metro station. Fast-food, decent restaurants and non-stop shops nearby.

The sound insulation was inadequate. Street noise was very loud in the room, even at the 8th floor. Staff were incredibly slow (15 min to check-in), unhelpful with informing about the hotel's facilities (we learned in the third day that the minibar was free, from a colleague), unhelpful with respect to what one could do / see in Madrid,... The TV channels selection was very poor,... only second hand Spanish channels (no live soccer games) and CNN in english.